crwdns2934241:0crwdne2934241:0 Jodie McDermott

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Amazon system recovery help

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My Kindle kept crashing so I tried soft and hard resets. Still crashing. Now stuck on fire logo.

Been trying system recovery menu options.

Wipe data/factory reset is only wiping data and not factory resetting?!?!

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Amazon Fire 5th Generation

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open