crwdns2934241:0crwdne2934241:0 James Tan

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Why is my pc only detecting 1 ram?

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I have a H310m pro vh plus motherboard. One of my ram is 4gb and the other is an 8gb ram. I used to only have 8gb of ram but I recently installed a 4gb ram on the other slot. Why is it only saying that I only have 4gb of ram?

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RAM

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open