It doesn’t show it in the user manual for the phone but in most Android phones check that USB debugging has been enabled to allow connection to a PC etc.. Go to ''Settings > Developer Options > USB debugging.''
If the setting is enabled then use a strong light and a magnifying glass to visually inspect the phone’s USB port enclosure for any obstructions. Also check that all the pins are there and that they’re all straight and parallel with each other and not bent, broken or missing especially pins 2 & 3 as these are the data pins. If there is anything in the port, ''do not use a metal pin or probe'' to try and clear it, try using a vacuum cleaner instead to try and suck it out. If it won’t dislodge then try gently using a sharpened wooden toothpick to prise it out.
If the USB port seems clear try the following to check if it is loose from the systemboard.
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Turn off the phone and then plug the charger into the phone but ''not into the power outlet.'' Grab hold of the phone firmly in one hand and then using the other hand, ''gently, stress gently'', try to move it from side to side and up and down to check if there is any movement in the port.
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Turn off the phone and then plug the charger into the phone but ''not into the power outlet.'' Grab hold of the phone firmly in one hand and then using the other hand, ''gently, stress gently'', try to move the charger plug from side to side and up and down to check if there is any movement in the port.
If the USB port is loose (or even if not) the phone will have to be opened and the problem further investigated.
Here’s a [https://www.youtube.com/watch?v=jr08HJmx-eI|video] that may help with that. At ~6:00 minutes onwards into the video, the USB port comes into better view.
It doesn’t show it in the user manual for the phone but in most Android phones check that USB debugging has been enabled to allow connection to a PC etc.. Go to ''Settings > Developer Options > USB debugging.''
-
If the setting is enabled then use a strong light and a magnifying glass to visually inspect the phone’s USB port enclosure for any obstructions. Also check that all the pins are there (5) and that they’re all straight and parallel with each other and not bent, broken or missing especially pins 2 & 3 as these are the data pins. If there is anything in the port, ''do not use a metal pin or probe'' to try and clear it, try using a vacuum cleaner instead to try and suck it out. If it won’t dislodge then try gently using a sharpened wooden toothpick to prise it out.
+
If the setting is enabled then use a strong light and a magnifying glass to visually inspect the phone’s USB port enclosure for any obstructions. Also check that all the pins are there and that they’re all straight and parallel with each other and not bent, broken or missing especially pins 2 & 3 as these are the data pins. If there is anything in the port, ''do not use a metal pin or probe'' to try and clear it, try using a vacuum cleaner instead to try and suck it out. If it won’t dislodge then try gently using a sharpened wooden toothpick to prise it out.
If the USB port seems clear try the following to check if it is loose from the systemboard.
Turn off the phone and then plug the charger into the phone but ''not into the power outlet.'' Grab hold of the phone firmly in one hand and then using the other hand, ''gently, stress gently'', try to move it from side to side and up and down to check if there is any movement in the port.
If the USB port is loose (or even if not) the phone will have to be opened and the problem further investigated.
Here’s a [https://www.youtube.com/watch?v=jr08HJmx-eI|video] that may help with that. At ~6:00 minutes onwards into the video, the USB port comes into better view.
Hi,
Sounds as though the USB port may have a problem.
It doesn’t show it in the user manual for the phone but in most Android phones check that USB debugging has been enabled to allow connection to a PC etc.. Go to ''Settings > Developer Options > USB debugging.''
If the setting is enabled then use a strong light and a magnifying glass to visually inspect the phone’s USB port enclosure for any obstructions. Also check that all the pins are there (5) and that they’re all straight and parallel with each other and not bent, broken or missing especially pins 2 & 3 as these are the data pins. If there is anything in the port, ''do not use a metal pin or probe'' to try and clear it, try using a vacuum cleaner instead to try and suck it out. If it won’t dislodge then try gently using a sharpened wooden toothpick to prise it out.
If the USB port seems clear try the following to check if it is loose from the systemboard.
Turn off the phone and then plug the charger into the phone but ''not into the power outlet.'' Grab hold of the phone firmly in one hand and then using the other hand, ''gently, stress gently'', try to move it from side to side and up and down to check if there is any movement in the port.
If the USB port is loose (or even if not) the phone will have to be opened and the problem further investigated.
Here’s a [https://www.youtube.com/watch?v=jr08HJmx-eI|video] that may help with that. At ~6:00 minutes onwards into the video, the USB port comes into better view.
Hopefully this is of some help.