crwdns2933423:0crwdne2933423:0
crwdns2918538:0crwdne2918538:0

crwdns2934243:0crwdne2934243:0 Melissa Odom

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Installed new screen and touchscreen not working

crwdns2934249:0crwdne2934249:0:

I recently bought '''a Motorola Moto Z Z2 Z3 Play Z4 LCD Screen Touch Screen Digitizer Replacement''' for my motorola z play and also bought a new battery. I have installed both according to instructions found here and on other sites. All is good except the touchscreen is not working. I don’t know if I damaged a connection piece or what would cause it. I was able to do a factory hard reset (I think that is what is is called) but still no luck.
I am not sure why it is not working. Any help would be greatly appreciated!!!!
+
+=== Update (06/09/2020) ===
+Hello, I did purchase the screen from ebay, but thank goodness it still worked. I ended up ordering the 99% alcohol and cleaning the connector pieces and then reconnecting them like you suggested and it worked!!! So next step is to order adhesive and put it back together.
+
+Thank you for your response. I greatly appreciate it.

crwdns2866306:0crwdne2866306:0:

Motorola Moto Z Play

crwdns2915684:0crwdne2915684:0:

open

crwdns2934241:0crwdne2934241:0 Melissa Odom

crwdns2947189:0crwdne2947189:0:

Installed new screen and touchscreen not working

crwdns2934249:0crwdne2934249:0:

I recently bought '''a Motorola Moto Z Z2 Z3 Play Z4 LCD Screen Touch Screen Digitizer Replacement'''  for my motorola z play and also bought a new battery.  I have installed both according to instructions found here and on other sites.  All is good except the touchscreen is not working.  I don’t know if I damaged a connection piece or what would cause it.  I was able to do a factory hard reset (I think that is what is is called) but still no luck.

I am not sure why it is not working.   Any help would be greatly appreciated!!!!

crwdns2866306:0crwdne2866306:0:

Motorola Moto Z Play

crwdns2915684:0crwdne2915684:0:

open