crwdns2934241:0crwdne2934241:0 sandy bartley

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printer won't work properly

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My HP and Canon printers will not print  from file, i.e. letters or documents.  I updated the Word drivers, no help.  It does print test sheets and PDF files. hit the usual suspects removed and replaced printer, cleared spooler etc.

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Toshiba Satellite L505 Laptop

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open