Hello,
I’ve got the same problem too. My phone is a Google Pixel 2. It’s like there are some informations that do not sync correctly between the controller, the drone and the phone.
I exchanged a lot of email with customer service, and they told me finally that it might be a bug caused by the phone and they would notify the team in charge of the App development.
When I tried it with my iPad, it was working fine. I hope a patch will be issued soon. I cannot use any other phone as my wife has the exact same model as me…