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crwdns2934241:0crwdne2934241:0 Erin Mulkearns-Hubert

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Keys sticking on replaced keyboard

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I have an HP Spectre x360 model 13-4116dx. My cat knocked a glass of water onto the keyboard and shorted it out. So I bought a replacement, traded it out, and thought everything was fine. However, when I went to actually type on the “new” keyboard, I found that many of the keys are quite stiff - almost sticky - and they make a clicking sound that the old one didn’t make. It’s pretty annoying to type on, and I don’t think I can live with it long-term.

The thing is, though, that I didn’t notice whether the keys were stiff like this before I installed the keyboard. I did notice, however, that there was an imprint on the back showing that it had clearly been installed in a system previously, which wasn’t noted in the description when I purchased it (from a third-party seller at Newegg).

So my question is - is it possible that I somehow installed it incorrectly (or slightly misaligned?) in a way that would cause this? Or is this clearly a problem with the replacement keyboard (for example, did someone spill something sticky into it?) All the keys work, they are just really tight. Should I return and try getting one directly from HP?

I know I can easily take this one out and see how it works outside of the frame, but I’d rather try to figure out what I’m doing while I can use the computer. Thanks for any help!

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HP Spectre 13 4003dx x360

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open