crwdns2934241:0crwdne2934241:0 Augustine

crwdns2934249:0crwdne2934249:0:

Hi @ dejah j

some things i would check,

Power on the Computer, press F2 to Dell BIOS

I know inside uefi bios there is some system information you can check.

there should be a page which you can see the charging status and battery.

Let me know what did you see.

No battery detected or not charging.

what bios version is it running?

inspect the battery connectors on the laptop

crwdns2915684:0crwdne2915684:0:

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