If the shutdown occurs often, try starting the laptop in [https://support.microsoft.com/en-au/help/12376/windows-10-start-your-pc-in-safe-mode|''safe mode''] and check if it still occurs. If not you have a driver or settings problem
Run a [https://support.microsoft.com/en-au/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system|system file check (sfc) command] to make sure that all the OS files are OK
Check in ''Event Viewer'' for any Critical, Error or Warning events that show at about the same time as the shutdown or any event that has multiple appearances.
To get to Event Viewer, right click on the Windows Start button (left side of the Taskbar) and click on the event viewer link that is in the options box that appears.
Double click on an event of interest to view more information.
-
To find out further what they mean and why they may be caused, search online for ''What does (insert Event ID, insert Source) mean?''
+
To find out further what they mean and why they may be caused, search online for ''What does (insert Event ID, insert Source) mean?'' e.g. What does Event ID 1014 source DNS Client Events mean?
Create a [https://www.windowscentral.com/generate-battery-report-windows-10|Win 10 battery report] to check the state of the battery (if only to reassure yourself about the battery)
If the shutdown occurs often, try starting the laptop in [https://support.microsoft.com/en-au/help/12376/windows-10-start-your-pc-in-safe-mode|''safe mode''] and check if it still occurs. If not you have a driver or settings problem
Run a [https://support.microsoft.com/en-au/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system|system file check (sfc) command] to make sure that all the OS files are OK
Check in ''Event Viewer'' for any Critical, Error or Warning events that show at about the same time as the shutdown or any event that has multiple appearances.
To get to Event Viewer, right click on the Windows Start button (left side of the Taskbar) and click on the event viewer link that is in the options box that appears.
Double click on an event of interest to view more information.
-
To find out further what they mean and why they may be caused, search online for ''What does (insert event ID and source) mean?''
-
-
+
To find out further what they mean and why they may be caused, search online for ''What does (insert Event ID, insert Source) mean?''
Create a [https://www.windowscentral.com/generate-battery-report-windows-10|Win 10 battery report] to check the state of the battery (if only to reassure yourself about the battery)
If the shutdown occurs often, try starting the laptop in [https://support.microsoft.com/en-au/help/12376/windows-10-start-your-pc-in-safe-mode|''safe mode''] and check if it still occurs. If not you have a driver or settings problem
+
+
Run a [https://support.microsoft.com/en-au/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system|system file check (sfc) command] to make sure that all the OS files are OK
Check in ''Event Viewer'' for any Critical, Error or Warning events that show at about the same time as the shutdown or any event that has multiple appearances.
To get to Event Viewer, right click on the Windows Start button (left side of the Taskbar) and click on the event viewer link that is in the options box that appears.
Double click on an event of interest to view more information.
To find out further what they mean and why they may be caused, search online for ''What does (insert event ID and source) mean?''
-
Run a [https://support.microsoft.com/en-au/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system|system file check command] to make sure that all the OS files are OK
+
Create a [https://www.windowscentral.com/generate-battery-report-windows-10|Win 10 battery report] to check the state of the battery (if only to reassure yourself about the battery)
If the shutdown occurs often, try starting the laptop in [https://support.microsoft.com/en-au/help/12376/windows-10-start-your-pc-in-safe-mode|''safe mode''] and check if it still occurs. If not you have a driver or settings problem
Check in ''Event Viewer'' for any Critical, Error or Warning events that show at about the same time as the shutdown or any event that has multiple appearances.
To get to Event Viewer, right click on the Windows Start button (left side of the Taskbar) and click on the event viewer link that is in the options box that appears.
Double click on an event of interest to view more information.
To find out further what they mean and why they may be caused, search online for ''What does (insert event ID and source) mean?''
+
Run a [https://support.microsoft.com/en-au/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system|system file check command] to make sure that all the OS files are OK
+
Create a [https://www.windowscentral.com/generate-battery-report-windows-10|Win 10 battery report] to check the state of the battery (if only to reassure yourself about the battery)
If the shutdown occurs often, try starting the laptop in [https://support.microsoft.com/en-au/help/12376/windows-10-start-your-pc-in-safe-mode|''safe mode''] and check if it still occurs. If not you have a driver or settings problem
Check in ''Event Viewer'' for any Critical, Error or Warning events that show at about the same time as the shutdown or any event that has multiple appearances.
To get to Event Viewer, right click on the Windows Start button (left side of the Taskbar) and click on the event viewer link that is in the options box that appears.
Double click on an event of interest to view more information.
To find out further what they mean and why they may be caused, search online for ''What does (insert event ID and source) mean?''
+
+
Create a [https://www.windowscentral.com/generate-battery-report-windows-10|Win 10 battery report] to check the state of the battery (if only to reassure yourself about the battery)
HI @vertinhol,
Things to try:
If the shutdown occurs often, try starting the laptop in [https://support.microsoft.com/en-au/help/12376/windows-10-start-your-pc-in-safe-mode|''safe mode''] and check if it still occurs. If not you have a driver or settings problem
Check in ''Event Viewer'' for any Critical, Error or Warning events that show at about the same time as the shutdown or any event that has multiple appearances.
To get to Event Viewer, right click on the Windows Start button (left side of the Taskbar) and click on the event viewer link that is in the options box that appears.
Double click on an event of interest to view more information.
To find out further what they mean and why they may be caused, search online for ''What does (insert event ID and source) mean?''