crwdns2934241:0crwdne2934241:0 jane

crwdns2934249:0crwdne2934249:0:

Thanks so much for your help—I actually found some advice elsewhere to try sticking a toothpick in the headphone jack to see if something was stuck there. I turned the computer off and did that, and a bit of fluff came out, and when I restarted the computer the sound and mic all worked. Hopefully these answers can help someone else in future!

crwdns2915684:0crwdne2915684:0:

open