lorelai huse ….. dropping a device can jar something loose internally or damage a component. sounds like the microphone itself or circuit is in trouble. can you hear sounds? if so, speaker is good. when you speak, can you see any indications of the device trying to understand you? any response error like i dont understand or? to troubleshoot, use this guide to get the device open. then youll want to check the microphone and surrounding area for signs of trouble. loose disconnected connectors or burnt components.
[[Topic:Amazon Echo]]
once the device is open, there are many slide you can click on to troubleshoot different parts of the device. again, start with the microphone/speakers/wiring connectors and the look at the motherboard. post back with any further assistance if needed.