This is the same problem with me. My 10 Viking pro is broken so I used my Samsung Galaxy S8+. Soon I made a HUGE mistake. I took it to the store with me and my mom. We had no car so we had to walk. Soon when we were done getting groceries, I accidentally dropped it. I was embarrassed. It was already cracked, but it didn't have bad landing. Two days later I turned it off to get my little sister at are friends house. Soon I found her already on the porch. “Get in here!” I said. Soon I went back on the phone till it showed white on the bottom half while the top has solid black like my soul was. “I have no electronic now…” I said in my head. My mom won't let me play on her PS4 or her phone. My sister won't let me play on her tablet, so I take it in the mornings. I'm sorry this is not an answer. When I find an answer, I'll send it to