Has this phone / phone service setup worked OK before or is it a new setup, either phone or NBN connection?
If a new NBN connection, what is the make and model number of the modem that the phone's base station is connected to?
Can you plug a corded phone (or another known working OK portable phone) into the modem's phone port and see if it works OK on an incoming call?
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Can you make a successful outgoing call, i.e. call does not drop out?
+
Can you make successful outgoing calls, i.e. calls do not drop out?
Is the incoming call that is disconnected on answer from someone you know and you have to call them back etc i.e. have you got CND (calling number display facility)?
If not do they call again and the same thing happens or what happens?
If you have CND are all incoming calls behaving this way or only some and if only some are they always from the same number or numbers e.g. does this happen if you call your landline number from a mobile phone for instance?
All these questions are just trying to isolate whether it is a phone base station/handset problem or perhaps a modem or phone service provider problem or even the possibility of nuisance calls
@milesballaam ,
What is the make and model number of the phone?
Has this phone / phone service setup worked OK before or is it a new setup, either phone or NBN connection?
If a new NBN connection, what is the make and model number of the modem that the phone's base station is connected to?
Can you plug a corded phone (or another known working OK portable phone) into the modem's phone port and see if it works OK on an incoming call?
Can you make a successful outgoing call, i.e. call does not drop out?
Is the incoming call that is disconnected on answer from someone you know and you have to call them back etc i.e. have you got CND (calling number display facility)?
If not do they call again and the same thing happens or what happens?
If you have CND are all incoming calls behaving this way or only some and if only some are they always from the same number or numbers e.g. does this happen if you call your landline number from a mobile phone for instance?
All these questions are just trying to isolate whether it is a phone base station/handset problem or perhaps a modem or phone service provider problem or even the possibility of nuisance calls