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crwdns2934243:0crwdne2934243:0 jayeff

crwdns2934249:0crwdne2934249:0:

Hi @all2020
Try cleaning the faceplate and check if that resolves the problem.
Here’s a a link to the ifixit [guide|56573] guide
-If it doesn’t work, since you have hard reset the device then it seems as though there is a problem with the digitizer (touchscreen).
+If that didn’t work, since you have hard reset the device then it seems as though there is a problem with the digitizer (touchscreen).
A brief search online shows no results for spare parts for the watch.
Even [https://www.vtechkids.com/support/replacement_parts/|Vtech] (click on the letter ‘K” then on Kidizoom SmartWatch) offers a USB cable as the only replacement part for the watch.
You may be able to source a [https://www.ebay.com/sch/i.html?_from=R40&_nkw=Vtech+Kidizoom+Smart+Watch+DX+&_sacat=0&_sop=15|“donor” watch - example only] (for parts or a direct replacement of the watch) if the price is right. Something to consider perhaps.

crwdns2915684:0crwdne2915684:0:

open

crwdns2934245:0crwdne2934245:0 jayeff

crwdns2934249:0crwdne2934249:0:

Hi @all2020
Try cleaning the faceplate and check if that resolves the problem.
Here’s a a link to the ifixit [guide|56573] guide
If it doesn’t work, since you have hard reset the device then it seems as though there is a problem with the digitizer (touchscreen).
A brief search online shows no results for spare parts for the watch.
-Even [https://www.vtechkids.com/support/replacement_parts/|Vtech] (click on the letter ‘K” offers only a USB cable as a replacement part for the watch.
+Even [https://www.vtechkids.com/support/replacement_parts/|Vtech] (click on the letter ‘K” then on Kidizoom SmartWatch) offers a USB cable as the only replacement part for the watch.
You may be able to source a [https://www.ebay.com/sch/i.html?_from=R40&_nkw=Vtech+Kidizoom+Smart+Watch+DX+&_sacat=0&_sop=15|“donor” watch - example only] (for parts or a direct replacement of the watch) if the price is right. Something to consider perhaps.

crwdns2915684:0crwdne2915684:0:

open

crwdns2934241:0crwdne2934241:0 jayeff

crwdns2934249:0crwdne2934249:0:

Hi @all2020

Try cleaning the faceplate and check if that resolves the problem.

Here’s a a link to the ifixit [guide|56573] guide

If it doesn’t work, since you have hard reset the device then it seems as though there is a problem with the digitizer (touchscreen).

A brief search online shows no results for spare parts for the watch.

Even [https://www.vtechkids.com/support/replacement_parts/|Vtech] (click on the letter ‘K” offers only a USB cable as a replacement part for the watch.

You may be able to source a [https://www.ebay.com/sch/i.html?_from=R40&_nkw=Vtech+Kidizoom+Smart+Watch+DX+&_sacat=0&_sop=15|“donor” watch - example only] (for parts or a direct replacement of the watch) if the price is right. Something to consider perhaps.

crwdns2915684:0crwdne2915684:0:

open