crwdns2934241:0crwdne2934241:0 jayeff

crwdns2934249:0crwdne2934249:0:

Hi @ Cherie Smith,

What is the model number of the laptop?

Can the laptop "see" and connect to the router OK?

Did you try the Win 7 [https://www.dummies.com/computers/operating-systems/windows-7/how-to-troubleshoot-problems-using-the-windows-7-action-center/|troubleshooter] to see if it could fix the problem?

crwdns2915684:0crwdne2915684:0:

open