How's it going I would like to try to help you out try go to your settings then go to device options then to personalize your candle and there should be an option that's called Whispersync if that's not on compatible then turn it on now if this is still giving you a problem then you device synchronization maybe disAble in another account maybe your Amazon account try to stay out let me know if it doesn't work I'll be happy to find more things to help you out