From the [https://www.hamiltonbeach.com/faqs-coffee-makers?category=null&a=undefined|official Hamilton Beach FAQ], it does not appear that heating elements are repairable or that they will sell internal parts to customers, so you will not be able to get any parts or help from the company. There are a couple replacement guides for heating elements that may help you:
[guide|62150]
[guide|62499]
These repairs are both marked as very difficult, so if you don’t have experience with what you’ll need to do, I would suggest returning the coffee maker and buying a new one.