It sometimes can happen that a TV is not at the latest firmware (software) version as it may have been in the warehouse before the update was released.
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Perhaps updating the firmware may fix it if it is not a hardware problem
''If the TV doesn’t have the latest firmware installed then at least if you install it and it still doesn’t work properly or if it is already at the latest version then it most definitely will have to be repaired under warranty.''
Here’s a [https://www.samsung.com/us/support/service/warranty/UN75RU7100FXZA|link] to the manufacturer’s warranty provisions. All you need is the receipt for proof of purchase, which you have.
To view the firmware version in the TV ‘s menu, go to ''Settings > Support Software > Update > Try now.''
The latest firmware version is 1335.0 as of 26.11.2019
If your TV is not this version here’s a [https://www.samsung.com/us/support/owners/product/2019-uhd-smart-tv-ru7100|link] to the download. It is a rather large download but maybe it will resolve your problem '''IF''' the TV is not at this version.
Here’s a [http://downloadcenter.samsung.com/content/UM/201909/20190919132100565/MUSATSCR-4.0.0_EM_MUSE_USA_ENG-US_190731.0.pdf|link] to the user manual, go to p.108 to view the options how to update the TV.
Hi @mindyj
Some thing to check and some info.
Check the firmware version of the TV
It sometimes can happen that a TV is not at the latest firmware (software) version as it may have been in the warehouse before the update was released.
''If the TV doesn’t have the latest firmware installed then at least if you install it and it still doesn’t work properly or if it is already at the latest version then it most definitely will have to be repaired under warranty.''
Here’s a [https://www.samsung.com/us/support/service/warranty/UN75RU7100FXZA|link] to the manufacturer’s warranty provisions. All you need is the receipt for proof of purchase, which you have.
To view the firmware version in the TV ‘s menu, go to ''Settings > Support Software > Update > Try now.''
The latest firmware version is 1335.0 as of 26.11.2019
If your TV is not this version here’s a [https://www.samsung.com/us/support/owners/product/2019-uhd-smart-tv-ru7100|link] to the download. It is a rather large download but maybe it will resolve your problem '''IF''' the TV is not at this version.
Here’s a [http://downloadcenter.samsung.com/content/UM/201909/20190919132100565/MUSATSCR-4.0.0_EM_MUSE_USA_ENG-US_190731.0.pdf|link] to the user manual, go to p.108 to view the options how to update the TV.