crwdns2934241:0crwdne2934241:0 connella2

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Can’t get to connect

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I got my dad this speaker 3 years ago-brand new- I asked him why he doesn’t use it- said it never connects- he said 2 out of 10 times maybe-

said he tried everything finally just put it in closet-

should I send in for repair?  Out of warranty-

help please

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Sonos Play 5

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open