crwdns2934241:0crwdne2934241:0 Delrue Dominique

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Hello Silvia

1) Have you checked your batteries?

2) Have you already reset your device ??

3) Have you seen the Problem Solver on the Sony site??

https://helpguide.sony.net/gbmig/44801901/v1/eng/index.html

It is better to do those before dismantling your device.

Good luck;

Homer 82

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