hi, wanted to give everyone an update. The issue was indeed related the up/down distance settings. However, my up/down lever had somehow loosened from the opener so had to get some professional help to remove the box and fix it (i guess I could could have done that , but i was a bit concerned with getting electrocuted :) . Thankfully, the guy that came over to fix it was an honest guy and didn't charge me much. I'd definitely be calling him the next time there is an issue. I hope this will help someone else having the same issue.