It is hard to tell from here exactly what what done to the computer, but you can still fix it. A computer reset will undo all the changes that were made.
To perform the reset, go to your computer’s Settings app by holding down the Windows Key and hitting “I”. When the Settings app window appears, Click on “Update & Security”.
-
On the left column Update & Security page, select “Recovery”. That will open a pop-up window that will offer two choices - “Keep my Files” and “Remove Everything”. Click on the “Keep my Files” option, and follow the subsequent prompts.
+
On the left column of the Update & Security page, select “Recovery”. That will open a pop-up window that offers two choices - “Keep my Files” and “Remove Everything”. Click on the “Keep my Files” option, and follow the subsequent prompts.
Please know that you will have to reinstall your applications after the reset is complete because they will be removed along with your settings.
It is hard to tell from here exactly what what done to the computer, but you can still fix it. A computer reset will undo all the changes that were made.
To perform the reset, go to your computer’s Settings app by holding down the Windows Key and hitting “I”. When the Settings app window appears, Click on “Update & Security”.
On the left column Update & Security page, select “Recovery”. That will open a pop-up window that will offer two choices - “Keep my Files” and “Remove Everything”. Click on the “Keep my Files” option, and follow the subsequent prompts.
Please know that you will have to reinstall your applications after the reset is complete because they will be removed along with your settings.