Follow these steps:
# Hold down the Reset button on the back of the device using a safety pin or similar tool for approximately 10 seconds
# Release the Reset button when the LED on the front goes dark
# Wait for the LED to flash red and green, indicating it is ready to connect again
Alternatively, you can also factory reset the Samsung Connect Home from the SmartThings app, but the Connect Home must be '''online'''. An offline or disconnected Connect Home must be physically reset.
# To view the Hub's Location, select Menu () and touch the dropdown arrow to select the Location name.
# Select Menu () and then touch '''Devices'''.
# Select the Wi-Fi Hub device.
# Touch the Wi-Fi Hub image
# Touch '''Factory Reset'''
# The LED will turn off and the Hub will reboot. When the LED blinks red and green, the Hub is ready to connect again.