I got the same problem. No paper was stuck anywhere (check front and back). The ink holder was on the far left. I manually pull it back to the far right. Then I did a factory reset: find the stop button by starting the printer and stop it again. Then press the stop button two seconds, then keeping it pressed, press the power button. Release stop buttom and press it 5 times. Release power button. After doing all this, it start working again