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crwdns2934241:0crwdne2934241:0 Lucie Vande Wouwer

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Laptop doesn’t turn on

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Hi everyone,

I am a Belgian student (excuse me if I don’t write very correctly). I have a problem with my ASUS zenbook laptop (UX310) which I bought almost three years ago and since last night it won’t turn on but the battery indicator is green (fixed, not blinking) and next to it the light bulb indicator is blinking so like it is in a deep sleep mode but even if I press the power button for 30sec, 1-2 to 5 minutes nothing happens (I tried other buttons also and the pad)… I tried also with the charger but nothing either.. As the battery indicator is green, I suppose that’s because it is still have battery but I am waiting since last night and I am worried about it because I didnt back up everything… I am an architecture student so I really need my laptop..

I saw that on other posts that they were talking about removing the battery  but here it is impossible, the pc is very thin, it is not removable… A friend of my father could take a look but I am not really comforted about this idea because I dont want to lose everything…

So if someone can help me, I thank him in advance

Have a good day

Lucie

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Asus Zenbook UX31A

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open