crwdns2934241:0crwdne2934241:0 Shirley Vretson

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Wi-fi won't turn on on my Acer Chromebook

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I have two Acer Chromebooks. A C720 and an Acer R11. Both developed an issue where the Wi-fi will not turn on.  Both are out of warranty. I do not think it is a software issue.

The 720 will not accept any resets “An unexpected error has occurred . . .”

The R11 worked up until last week, but has developed this same problem with the Wi-Fi. Otherwise it was working just fine. There were no other issues and I’ve not tried to do a factory reset yet on the R11.

Any suggestions?

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Acer Chromebook C720

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open