My firestick does not want to work. I tried cleaning the battery area and putting new batteries in. Only way the screen comes up is if I unplug the firestick and it comes up but I can not maneuver around screen, the screen is just frozen. I can’t even re-set the remote. I have another firestick in a different room and it works fine. I brought both of them at the same time about a year ago.
I need help.
Ann