crwdns2934241:0crwdne2934241:0 marjoriekale

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Help! This is my 4th Kindle. I have the Kindle fire 8 since November of 2018. My screen is frozen on “Alexa” screen. If I turn the  page it shows me my photos. Weird?  I’ve tried re setting it now twice, changed outlets and it is fully charged.  I am dumbfounded. Can someone help me?

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open