I have QC25 bought in May 2015 and just got that problem with left cup yesterday. I’m in UK. Not quite satisfied with the response as I was offered a new pair of same headphones for £135, with one year warranty and having to send the old ones back. But, in my local shops you can easily buy these for £139 (or less if you look around) with 2 year warranty, and I’d still get to keep the old ones. I asked if I could upgrade to the newer model, but the only option they gave me was 20% discount - so all in all £25 quid discount on same headphones, providing I’m returning the old ones. No help at all. I’d be perfectly fine with that if it was not known manufacturing defect - my pair is otherwise in pristine condition and not really used that much. I like them a lot, shame, as I will probably buy Sony now. I’d be happy to pay under £200 for QC35 replacement, or if I got the price as above I’d go for it too…
+
I have QC25 bought in May 2015 and just got that problem with left cup yesterday. I’m in UK. Not quite satisfied with the response as I was offered a new pair of same headphones for £135, with one year warranty and having to send the old ones back. But, in my local shops you can easily buy these for £139 (or less if you look around) with 2 year warranty, and I’d still get to keep the old ones. I asked if I could upgrade to the newer model, but the only option they gave me was 20% discount on QC25 - so all in all £25 quid discount on same headphones, providing I’m returning the old ones. No help at all. I’d be perfectly fine with that if it was not known manufacturing defect - my pair is otherwise in pristine condition and not really used that much. I like them a lot, shame, as I will probably buy Sony now. I’d be happy to pay under £200 for QC35 replacement, or if I got the price as above I’d go for it too…
I have QC25 bought in May 2015 and just got that problem with left cup yesterday. I’m in UK. Not quite satisfied with the response as I was offered a new pair of same headphones for £135, with one year warranty and having to send the old ones back. But, in my local shops you can easily buy these for £139 (or less if you look around) with 2 year warranty, and I’d still get to keep the old ones. I asked if I could upgrade to the newer model, but the only option they gave me was 20% discount - so all in all £25 quid discount on same headphones, providing I’m returning the old ones. No help at all. I’d be perfectly fine with that if it was not known manufacturing defect - my pair is otherwise in pristine condition and not really used that much. I like them a lot, shame, as I will probably buy Sony now. I’d be happy to pay under £200 for QC35 replacement, or if I got the price as above I’d go for it too…