The other thing I realized and this is something I learned the hard way, is that if there was a mass of liquid in the device’s ports(anyone of them) the device will not turn on. I recommend you calling Amazon Customer Service to get the kindle fire 7 repaired or replaced if needed. There is also a one year warranty for the device. I had to get mine replaced and they sent me a kindle fire that has a dead battery icon and is incompetent of charging. So, if you are in real need of getting a kindle fire, just go to target or walmart and buy a NEW one not a refurbished one.