crwdns2893792:0crwdne2893792:0 Diego Salerno ,
Hi All, I have had exactly same problem. I stopped using the printer for a while but I had an emergency recently and needed to print something urgently so I tried opening and closing the back door and it started working like a charm. Yesterday same problem, and did the same, and worked again. I haven’t seen anything broken in the tray, so I’m not quite sure if replacing the tray will fix the problem permanently.