crwdns2934241:0crwdne2934241:0 jayeff

crwdns2934249:0crwdne2934249:0:

Hi @muggiestevens77,

Use the directions in the ''Chosen Solution'' (see above) to try and fix the phone.

If your phone is not a Galaxy J7 Prime, search for your model phone in the ifixit search box (top of page) to see if there is a repair guide for it which will help you to dis-assemble the phone.

crwdns2915684:0crwdne2915684:0:

open