I'm bummed my post dissappeared when i tried to edit but oh well.
First and formost do you have an essential phone (ph-1) perhaps. Can you please give model for phone and 360 camera. As with the little research i did it looks as though they have to go hand in hand.
Additionally i did find a support page from essential’s website.
https://support.essential.com/hc/en-us/articles/360001447047-360-Camera-General-Troubleshooting
Hope this helps. good luck