I got a note 9 just before vacation and stupidly forgot to set up account w Samsung. I just threw in a password (that I have forgotten) and started taking pictures. Got home from trip and my phone restarted itself now I can’t get past the passcode screen. I can't even turn it off. Called Samsung & they said if I could prove purchase and pay for the phone in full that they could unlock it. My main concern is not losing the data because the pictures are of my last moments with my dad. He passed away 2 days after our trip. If it weren’t for those pics I’d say F it and factory reset. Long story short, I paid the entire amount to Samsung and now they’re telling me there’s no way to get to the pictures. I paid $1,000 for them to tell me how to do a factory reset. PLEASE TELL ME THERE IS A WAY TO SAVE THOSE PICS BEFORE I HAVE TO WIPE THE PHONE. I KNOW, I’M A DUMBASS FOR NOT REGISTERING WITH SAMSUNG OR LOGGING INTO THE CLOUD FIRST…I KNOW I SCREWED MYSELF, BUT SURELY I CAN’T BE THE ONLY %##&%&# OUT THERE WHO’S DONE THIS. THERE HAS TO BE A WAY. PLEASE, IF YOU HAVE ANY SUGGESTIONS I’M DESPERATE FOR HELP. PLEASE AND THANK YOU.
I got a note 9 just before vacation and stupidly forgot to set up account w Samsung. I just threw in a password (that I have forgotten) and started taking pictures. Got home from trip and my phone restarted itself now I can’t get past the passcode screen. I can't even turn it off. Called Samsung & they said if I could prove purchase and pay for the phone in full that they could unlock it. My main concern is not losing the data because the pictures are of my last moments with my dad. He passed away 2 days after our trip. If it weren’t for those pics I’d say F it and factory reset. Long story short, I paid the entire amount to Samsung and now they’re telling me there’s no way to get to the pictures. I paid $1,000 for them to tell me how to do a factory reset. PLEASE TELL ME THERE IS A WAY TO SAVE THOSE PICS BEFORE I HAVE TO WIPE THE PHONE. I KNOW, I’M A DUMBASS FOR NOT REGISTERING WITH SAMSUNG OR LOGGING INTO THE CLOUD FIRST…I KNOW I SCREWED MYSELF, BUT SURELY I CAN’T BE THE ONLY %##&%&# OUT THERE WHO’S DONE THIS. THERE HAS TO BE A WAY. PLEASE, IF YOU HAVE ANY SUGGESTIONS I’M DESPERATE FOR HELP. PLEASE AND THANK YOU.