My son’s Xbox One S controller stopped detecting the headset after 2 months. The headset was continually being plugged & unplugged from the jack socket. I contacted Microsoft & was advised to send it off for ‘repair’ as it was under warranty. Before sending it off I borrowed a headset adaptor which plugs in to the rear of the controller & the headset worked perfectly without any issues. I have sent the controller off to Microsoft. In the meantime I got a wired controller which was working perfectly well until 2 days ago!! Looks like another issue with the controller jack socket. Unfortunately this particular wired controller doesn’t allow the fitting of the adaptor. If your controller has this additional socket then try an adaptor.