crwdns2933423:0crwdne2933423:0
crwdns2918538:0crwdne2918538:0

crwdns2934243:0crwdne2934243:0 trisha

crwdns2947189:0crwdne2947189:0:

-Should I get new motherboard or is there some add-on device I can use?
+Power surge on hub port permanent. New motherboard? Other solution?

crwdns2934249:0crwdne2934249:0:

I am a total novice so hope I am asking this correctly.  I was out of town and brought my laptop with me.  I don’t know whether there wasn’t enough WIFI power in the hotel or what the heck happened, but I got some kind of power surge message and then my USB port no longer worked.  (I have only two ports on my computer and one was previously damaged so now I have none.)  I  did everything recommended on Google to potentially reset it/resolve the situation, but nothing worked.  It is gone for good.  I’ve lived with the situation but now find that I want to be able to use the bluetooth dongle and of course cannot.  (The computer did not come with bluetooth).  I really don’t want to have to go out and buy a new laptop because outside of the problem with the USB ports it is working fine.

Is there some kind of fix for this problem?  Should I replace the motherboard and if I do, should that solve the problem?  Can I just go into any Staples (for example) and find a motherboard?  Thank you for any potential responses and/or additional solutions!

crwdns2866306:0crwdne2866306:0:

Dell XPS 15-L502X

crwdns2915684:0crwdne2915684:0:

open

crwdns2934241:0crwdne2934241:0 trisha

crwdns2947189:0crwdne2947189:0:

Should I get new motherboard or is there some add-on device I can use?

crwdns2934249:0crwdne2934249:0:

I am a total novice so hope I am asking this correctly.  I was out of town and brought my laptop with me.  I don’t know whether there wasn’t enough WIFI power in the hotel or what the heck happened, but I got some kind of power surge message and then my USB port no longer worked.  (I have only two ports on my computer and one was previously damaged so now I have none.)  I  did everything recommended on Google to potentially reset it/resolve the situation, but nothing worked.  It is gone for good.  I’ve lived with the situation but now find that I want to be able to use the bluetooth dongle and of course cannot.  (The computer did not come with bluetooth).  I really don’t want to have to go out and buy a new laptop because outside of the problem with the USB ports it is working fine.

Is there some kind of fix for this problem?  Should I replace the motherboard and if I do, should that solve the problem?  Can I just go into any Staples (for example) and find a motherboard?  Thank you for any potential responses and/or additional solutions!

crwdns2866306:0crwdne2866306:0:

Dell XPS 15-L502X

crwdns2915684:0crwdne2915684:0:

open