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crwdns2893792:0crwdne2893792:0 jayeff ,

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Hi @wickedme ,

As it is new and if it looks broken and it is still in the packaging, return it to the place of purchase for a manufacturer’s warranty refund or replacement.

If the retailer won’t do anything for you, search online for the manufacturer of the watch’s warranty provisions to find out how to make a claim for a warranty repair, replacement or refund.

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open