Okay what you need to do is turn off the power and use an exacto knife and cut into the back of the head Where the Fur is and kind of take that off and then take the big foam part off and you unscrew the screw that you see and then you take it out and you replace it with a new screw and then you work the eyes for a minute and then put that foam part back on and then put the fur back over his face and sew it back up