crwdns2933423:0crwdne2933423:0
crwdns2918538:0crwdne2918538:0

crwdns2934243:0crwdne2934243:0 jayeff

crwdns2934249:0crwdne2934249:0:

Hi @harimurari ,
Things to try:
With the laptop turned on, press Fn + F6 (both keys together) to check if this turns the screen on
Connect an external monitor to the laptop and check if it shows a display.
(even a TV if it has HDMI ports and you have the appropriate cable to connect between the laptop and the TV can be an external monitor) press Fn + F5 (both together) to toggle between the laptop screen, the external monitor and both screens together.
-Try shining a torch at an angle close to the laptop screen to check if you can detect an image at all. If you can you have a backlight problem. This could be caused by either a faulty video cable or a faulty screen.
+Try shining a torch at an angle close to the laptop screen to check if you can detect an image at all.
+
+If you can you have a backlight problem. This could be caused by either a faulty video cable or a faulty screen.

crwdns2915684:0crwdne2915684:0:

open

crwdns2934245:0crwdne2934245:0 jayeff

crwdns2934249:0crwdne2934249:0:

Hi @harimurari ,
Things to try:
-Press Fn + F6 (both keys together) to check if this turns the screen on
+With the laptop turned on, press Fn + F6 (both keys together) to check if this turns the screen on
Connect an external monitor to the laptop and check if it shows a display.
(even a TV if it has HDMI ports and you have the appropriate cable to connect between the laptop and the TV can be an external monitor) press Fn + F5 (both together) to toggle between the laptop screen, the external monitor and both screens together.
Try shining a torch at an angle close to the laptop screen to check if you can detect an image at all. If you can you have a backlight problem. This could be caused by either a faulty video cable or a faulty screen.

crwdns2915684:0crwdne2915684:0:

open

crwdns2934241:0crwdne2934241:0 jayeff

crwdns2934249:0crwdne2934249:0:

Hi @harimurari ,

Things to try:

Press Fn + F6 (both keys together) to check if this turns the screen on

Connect an external monitor to the laptop and check if it shows a display.

(even a TV if it has HDMI ports and you have the appropriate cable to connect between the laptop and the TV can be an external monitor) press Fn + F5 (both together) to toggle between the laptop screen, the external monitor and both screens together.

Try shining a torch at an angle close to the laptop screen to check if you can detect an image at all. If you can you have a backlight problem. This could be caused by either a faulty video cable or a faulty screen.

crwdns2915684:0crwdne2915684:0:

open