According to their manual, you're to stupid to work on their product, thus you can't find parts for it. Their contact information is here: http://www.scribd.com/doc/23306495/Total-Blender-Manual
or call them and let them know how you feel about their policy, they do have a three year warranty for their incredibly over priced machine:
FOR QUESTIONS REGARDING THIS WARRANTY
CONTACT CUSTOMER SERVICE AT
(800) 253-6383 OR (801) 222-0888.