Hello Barb. Your side by side doors or “French Doors” have the water/ice dispenser located on the outside of the door? If s,. there has been a lot of complaints to SamSung about the water inlet valve defective and/or insufficient pressure to let water flow through. If there is a switch near the dispenser or up under where the ice is dispensed, or inside the freezer compartment “crushed or cubed” selector. If not, there is a class action suit for anyone experiencing problems with the built-in door ice maker. Water leaks, noisy fan, ice build up… etc. SamSung new about the defective ice makers, but decided not to recall, but leave it up to the customer to foot the repair costs. At https://www.classaction.org/samsung refrigerator icemakerlawsuit, see if yours is one. Wish I had a better answer for you.