Hi Tom Begley, unfortunately our device page does not cover the DOSS SoundBox XL and we are unfamiliar with this device. But, if this issue were to happen with our particular device, then we would recommend checking the connection to see if it’s a connection issue or a hardware. We would try soldering it back together if wires disconnected, or replacing lose/broken parts. At the bottom of the link below is a list of support outlets. [https://www.dossaudio.com/|https://www.dossaudio.com/]
Hi Tom Begley, unfortunately our device page does not cover the DOSS SoundBox XL and we are unfamiliar with this device. But, if this issue were to happen with our particular device, then we would recommend checking the connection to see if it’s a connection issue or a hardware. We would try soldering it back together if wires disconnected, or replacing lose/broken parts. At the bottom of the link below is a list of support outlets. [https://www.dossaudio.com/|https://www.dossaudio.com/]