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We can determine if it’s a software problem or not if we factory reset your camera. If it’s a software problem it should be fixed by a factory reset. '''Factory resetting your camera will reset all settings you have configured!'''However, if you remove the SD card from the camera before doing a factory reset your videos and pictures on the SD card will be safe.

* While The GoPro is off, press and hold down the shutter button (the top button).
* While still holding the shutter button, press the power button (on the front of the camera).
* The camera will now power on and it will reset to the original settings.

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