crwdns2933423:0crwdne2933423:0
crwdns2918538:0crwdne2918538:0

crwdns2934241:0crwdne2934241:0 jayeff

crwdns2934249:0crwdne2934249:0:

Hi,

Can you hear the or feel (place hand near exhaust vent on the underside of the laptop) if the fan is running at all?

''If the fan is running'' try connecting an external monitor to the laptop's HDMI port and check if there is a display showing on it at all. Press Fn + F5 together to toggle through the display options of laptop only, external screen only and both on together.

Note: A TV can be used as an external monitor as long as it has HDMI inputs and that you have the appropriate HDMI cable to connect the laptop to the TV.

''If the fan is not running'' try a power refresh and see if that resolves the problem:

Disconnect the charger from the laptop (if it is connected).

Remove the battery from the laptop . Here’s a link to the ifixit [guide|78500] guide that shows how to remove the battery.

Press and hold the laptop’s Power button for 30 seconds and then release the button.

Reconnect and switch on the charger to the laptop (leave the battery out at this stage)

Try to turn on the laptop.

If it turns on and there is a display allow the laptop to boot all the way to the Windows desktop.

Allow the HDD activity to settle and then turn off the laptop in the normal manner.

When the laptop has completely shutdown, switch off the charger and disconnect it from the laptop.

Reinsert the battery into the laptop.

Reconnect and switch on the charger to the laptop.

Try to turn on the laptop.

If it turns on and there is a display allow the laptop to boot all the way to the Windows desktop.

Allow the HDD activity to settle and the check the charge status of the battery.

If it is charging, allow it to fully charge before switching of and disconnecting the charger from the laptop.

crwdns2915684:0crwdne2915684:0:

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