2018- I had the same problem after trying to print from another room using my iPad. I tried several times and I think I had my printer confused. I was already picking out a new printer when I tried what someone said to do…..with printer turned off I moved printer head to the center with my fingers, turned printer on, when I saw the ink cartilages move half way to the left I closed the cartilages cover and put the top down quickly. I had to do this 2 or 3 times. It now works perfect. Thanks for the help.