crwdns2934241:0crwdne2934241:0 Shoebox

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I found the answer to be far easier than that.

Following Meylyn’s advice, I went into Device Manager and found the unknown device.  Rather than uninstall it, I selected “install drivers,” allowed Microsoft to search for the drivers, it found a Realtek audio codec, and now I have sound again.

Hope that helps!

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open