Inside the audio socket there is a contact that operates when a plug is inserted that lets the OS know so that it switches the audio away from the laptop’s speakers and onto the socket (earphones). When the plug is removed the contact releases and the audio is switched back to the speakers.
This contact has become stuck in the operated position.
Unfortunately when this occurs the socket has to be replaced as it is irreparable.
-
You could try plugging and unplugging an earphone cable plug a few times and when plugging it in and out, ''gently '''stress''' very gently'' wiggle it from side to side as you are doing so to see if this may release the contact when you unplug it.
+
You could try plugging and unplugging an earphone cable plug a few times and when plugging it in and out, ''gently '''stress''' very gently'' wiggle it from side to side as you are doing so to see if this may have released the contact when you unplug it.
If this doesn’t work you’ll have to replace the socket.
I have been unable to locate the socket as an individual part so that you can replace it. Doing it this way would require that you have SMD (surface mounted device) soldering skills and tools to effect the repair.
You can always just replace the entire audio board on which the socket is mounted.
Here’s a link to the ifixit [guide|88819] guide, which may be of some help. I realise that this is not your problem but the the guide is useful as it shows how to open the laptop so that access to the audio board is possible. In the image at Step.8 of the guide the audio board is visible, next to the power port being shown removed.
Here’s a link to a [https://globaldirectparts.com/oem-acer-chromebook-14-cb3-431-usb-audio-jack-pcb/|supplier] of the part. It is shown only to give an idea of the cost of the part. (Unfortunately, they have none in stock but can be ordered in). You may have better luck sourcing a supplier Just search for ''Acer CB3 431 audio board'' to get results. (You could verify that this is the correct part by checking the board number shown in the supplier’s image against what is printed on the board in your laptop).
Inside the audio socket there is a contact that operates when a plug is inserted that lets the OS know so that it switches the audio away from the laptop’s speakers and onto the socket (earphones). When the plug is removed the contact releases and the audio is switched back to the speakers.
This contact has become stuck in the operated position.
Unfortunately when this occurs the socket has to be replaced as it is irreparable.
-
You could try plugging and unplugging an earphone cable plug a few times and when plugging it in ''gently '''stress''' very gently'' wiggle it from side to side as you are doing so to see if this may release the contact when you unplug it.
+
You could try plugging and unplugging an earphone cable plug a few times and when plugging it in and out, ''gently '''stress''' very gently'' wiggle it from side to side as you are doing so to see if this may release the contact when you unplug it.
If this doesn’t work you’ll have to replace the socket.
I have been unable to locate the socket as an individual part so that you can replace it. Doing it this way would require that you have SMD (surface mounted device) soldering skills and tools to effect the repair.
You can always just replace the entire audio board on which the socket is mounted.
Here’s a link to the ifixit [guide|88819] guide, which may be of some help. I realise that this is not your problem but the the guide is useful as it shows how to open the laptop so that access to the audio board is possible. In the image at Step.8 of the guide the audio board is visible, next to the power port being shown removed.
Here’s a link to a [https://globaldirectparts.com/oem-acer-chromebook-14-cb3-431-usb-audio-jack-pcb/|supplier] of the part. It is shown only to give an idea of the cost of the part. (Unfortunately, they have none in stock but can be ordered in). You may have better luck sourcing a supplier Just search for ''Acer CB3 431 audio board'' to get results. (You could verify that this is the correct part by checking the board number shown in the supplier’s image against what is printed on the board in your laptop).
Inside the audio socket there is a contact that operates when a plug is inserted that lets the OS know so that it switches the audio away from the laptop’s speakers and onto the socket (earphones). When the plug is removed the contact releases and the audio is switched back to the speakers.
This contact has become stuck in the operated position.
Unfortunately when this occurs the socket has to be replaced as it is irreparable.
You could try plugging and unplugging an earphone cable plug a few times and when plugging it in ''gently '''stress''' very gently'' wiggle it from side to side as you are doing so to see if this may release the contact when you unplug it.
If this doesn’t work you’ll have to replace the socket.
I have been unable to locate the socket as an individual part so that you can replace it. Doing it this way would require that you have SMD (surface mounted device) soldering skills and tools to effect the repair.
You can always just replace the entire audio board on which the socket is mounted.
-
Here’s a link to the ifixit [guide|88819] guide, which may be of some help. I realise that this is not your problem but the the guide is useful as it shows how to open the laptop so that access to the audio board is possible. In Step.8 of the guide the audio board is visible, next to the power port being shown removed.
+
Here’s a link to the ifixit [guide|88819] guide, which may be of some help. I realise that this is not your problem but the the guide is useful as it shows how to open the laptop so that access to the audio board is possible. In the image at Step.8 of the guide the audio board is visible, next to the power port being shown removed.
Here’s a link to a [https://globaldirectparts.com/oem-acer-chromebook-14-cb3-431-usb-audio-jack-pcb/|supplier] of the part. It is shown only to give an idea of the cost of the part. (Unfortunately, they have none in stock but can be ordered in). You may have better luck sourcing a supplier Just search for ''Acer CB3 431 audio board'' to get results. (You could verify that this is the correct part by checking the board number shown in the supplier’s image against what is printed on the board in your laptop).
Inside the audio socket there is a contact that operates when a plug is inserted that lets the OS know so that it switches the audio away from the laptop’s speakers and onto the socket (earphones). When the plug is removed the contact releases and the audio is switched back to the speakers.
This contact has become stuck in the operated position.
Unfortunately when this occurs the socket has to be replaced as it is irreparable.
You could try plugging and unplugging an earphone cable plug a few times and when plugging it in ''gently '''stress''' very gently'' wiggle it from side to side as you are doing so to see if this may release the contact when you unplug it.
If this doesn’t work you’ll have to replace the socket.
I have been unable to locate the socket as an individual part so that you can replace it. Doing it this way would require that you have SMD (surface mounted device) soldering skills and tools to effect the repair.
You can always just replace the entire audio board on which the socket is mounted.
Here’s a link to the ifixit [guide|88819] guide, which may be of some help. I realise that this is not your problem but the the guide is useful as it shows how to open the laptop so that access to the audio board is possible. In Step.8 of the guide the audio board is visible, next to the power port being shown removed.
-
Here’s a link to a [https://globaldirectparts.com/oem-acer-chromebook-14-cb3-431-usb-audio-jack-pcb/|supplier] of the part. It is shown only to give an idea of the cost of the part. (Unfortunately, they have none in stock but can be ordered in). You may have better luck sourcing supplier Just search for ''Acer CB3 431 audio board'' to get results. (You could verify that this is the correct part by checking the board number shown in the supplier’s image against what is printed on the board in your laptop).
+
Here’s a link to a [https://globaldirectparts.com/oem-acer-chromebook-14-cb3-431-usb-audio-jack-pcb/|supplier] of the part. It is shown only to give an idea of the cost of the part. (Unfortunately, they have none in stock but can be ordered in). You may have better luck sourcing a supplier Just search for ''Acer CB3 431 audio board'' to get results. (You could verify that this is the correct part by checking the board number shown in the supplier’s image against what is printed on the board in your laptop).
Inside the audio socket there is a contact that operates when a plug is inserted that lets the OS know so that it switches the audio away from the laptop’s speakers and onto the socket (earphones).
+
Inside the audio socket there is a contact that operates when a plug is inserted that lets the OS know so that it switches the audio away from the laptop’s speakers and onto the socket (earphones). When the plug is removed the contact releases and the audio is switched back to the speakers.
This contact has become stuck in the operated position.
Unfortunately when this occurs the socket has to be replaced as it is irreparable.
You could try plugging and unplugging an earphone cable plug a few times and when plugging it in ''gently '''stress''' very gently'' wiggle it from side to side as you are doing so to see if this may release the contact when you unplug it.
If this doesn’t work you’ll have to replace the socket.
I have been unable to locate the socket as an individual part so that you can replace it. Doing it this way would require that you have SMD (surface mounted device) soldering skills and tools to effect the repair.
You can always just replace the entire audio board on which the socket is mounted.
Here’s a link to the ifixit [guide|88819] guide, which may be of some help. I realise that this is not your problem but the the guide is useful as it shows how to open the laptop so that access to the audio board is possible. In Step.8 of the guide the audio board is visible, next to the power port being shown removed.
Here’s a link to a [https://globaldirectparts.com/oem-acer-chromebook-14-cb3-431-usb-audio-jack-pcb/|supplier] of the part. It is shown only to give an idea of the cost of the part. (Unfortunately, they have none in stock but can be ordered in). You may have better luck sourcing supplier Just search for ''Acer CB3 431 audio board'' to get results. (You could verify that this is the correct part by checking the board number shown in the supplier’s image against what is printed on the board in your laptop).
Hi @ssssssssssssss ,
Inside the audio socket there is a contact that operates when a plug is inserted that lets the OS know so that it switches the audio away from the laptop’s speakers and onto the socket (earphones).
This contact has become stuck in the operated position.
Unfortunately when this occurs the socket has to be replaced as it is irreparable.
You could try plugging and unplugging an earphone cable plug a few times and when plugging it in ''gently '''stress''' very gently'' wiggle it from side to side as you are doing so to see if this may release the contact when you unplug it.
If this doesn’t work you’ll have to replace the socket.
I have been unable to locate the socket as an individual part so that you can replace it. Doing it this way would require that you have SMD (surface mounted device) soldering skills and tools to effect the repair.
You can always just replace the entire audio board on which the socket is mounted.
Here’s a link to the ifixit [guide|88819] guide, which may be of some help. I realise that this is not your problem but the the guide is useful as it shows how to open the laptop so that access to the audio board is possible. In Step.8 of the guide the audio board is visible, next to the power port being shown removed.
Here’s a link to a [https://globaldirectparts.com/oem-acer-chromebook-14-cb3-431-usb-audio-jack-pcb/|supplier] of the part. It is shown only to give an idea of the cost of the part. (Unfortunately, they have none in stock but can be ordered in). You may have better luck sourcing supplier Just search for ''Acer CB3 431 audio board'' to get results. (You could verify that this is the correct part by checking the board number shown in the supplier’s image against what is printed on the board in your laptop).
Hopefully this is of some help.