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crwdns2934241:0crwdne2934241:0 Susan Goodhue

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Please explain more fully about the "warranty exception"   This "bug" sounds like it is totally of Apple's making.  I have this problem also and was told by tech support I would need to send it to an Apple service center, (as I am too remote on the island of Molokai, Hawaii to take it too an Apple store), with $500(!!) up-front,  none of which would probably get credited back to me.   My MacBook Air isn't even 4 years old, and I very painfully paid a bundle for it.  I had my previous Dell desktop for nearly 10(!!) years.  It had its problems here and there,  but especially by allowing me to extend my service contract 3 times over, I was able to keep it going for that long of a time.  This is my first Apple product---and it could very well be my last☹️.

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open