crwdns2934241:0crwdne2934241:0 jayeff

crwdns2934249:0crwdne2934249:0:

Hi,

Connect an external monitor to the laptop and check if its' display is OK when the laptop is turned on.

Assuming that you may have Win 10 installed, try starting the laptop in [https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10|safe mode] (see options 4,5,or 6) and see if the screen works OK then.

crwdns2915684:0crwdne2915684:0:

open