Try starting the phone in [https://support.google.com/pixelphone/answer/2852139?hl=en|safe mode] to check if the problem still occurs.
''If it works OK when in safe mode'', then a downloaded app is the cause of the problem. The trick is to find out which one is the culprit.
''If it still fails when in safe mode'', have you tried a factory restore (also known as a master reset or hard reset) to see if this resolves the problem, you didn’t say?
If you haven’t tried a factory restore, backup your phone using the phone’s backup feature ''before'' you perform the factory restore
''Be aware that a '''factory restore will erase''' all your data and downloaded apps. It will restore the phone to its’ default factory condition (or last system update condition). That is why it is '''important''' to '''backup''' the phone first '''before''' you perform a '''factory restore'''.''
Once you have backed up your phone, perform a factory restore using the phone’s factory restore feature.
When this has been completed, check the operation of the phone.
''If it still has the same problems'', you have a hardware problem.
-
''If it now works OK'', restore the phone with the backup you made earlier, using the phones restore feature and check if it still works OK.
+
''If it now works OK'', restore the phone with the backup you made earlier, using the phone’s restore feature and check if it still works OK.
If it does then the reset has resolved the problem.
Hi,
Try starting the phone in [https://support.google.com/pixelphone/answer/2852139?hl=en|safe mode] to check if the problem still occurs.
''If it works OK when in safe mode'', then a downloaded app is the cause of the problem. The trick is to find out which one is the culprit.
''If it still fails when in safe mode'', have you tried a factory restore (also known as a master reset or hard reset) to see if this resolves the problem, you didn’t say?
If you haven’t tried a factory restore, backup your phone using the phone’s backup feature ''before'' you perform the factory restore
''Be aware that a '''factory restore will erase''' all your data and downloaded apps. It will restore the phone to its’ default factory condition (or last system update condition). That is why it is '''important''' to '''backup''' the phone first '''before''' you perform a '''factory restore'''.''
Once you have backed up your phone, perform a factory restore using the phone’s factory restore feature.
When this has been completed, check the operation of the phone.
''If it still has the same problems'', you have a hardware problem.
''If it now works OK'', restore the phone with the backup you made earlier, using the phones restore feature and check if it still works OK.
If it does then the reset has resolved the problem.